Coastal Escapes USA ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our site and our services. Our services include guided sightseeing tours, cruise and boat excursions, curated travel packages, sea-themed adventure activities, accommodation booking, transportation services, and travel insurance options. This policy is effective immediately.
Information We Collect
We collect information from you when you browse our site, create an account, book travel services, participate in promotions, or contact us. The types of information we may collect include:
**Personal Information:** This includes your name, postal address, email address, phone number, date of birth, passport information, payment information (credit card details), and any other information you voluntarily provide to us.
**Travel Information:** This includes travel dates, destinations, flight details, accommodation preferences, dietary restrictions, and any special needs or requests.
**Demographic Information:** This includes age, gender, nationality, and language preferences.
**Usage Data:** This includes information about how you use our site, such as the pages you visit, the links you click, the time you spend on our site, and your IP address.
**Device Information:** This includes information about the device you use to access our site, such as the device type, operating system, and browser type.
How We Use Your Information
We use your information for the following purposes:
**To Provide Services:** To process your bookings, arrange travel services, and communicate with you about your travel arrangements.
**To Personalize Your Experience:** To customize our site and services to your interests and preferences.
**To Communicate With You:** To respond to your inquiries, provide customer support, and send you important updates and notifications.
**To Market Our Services:** To send you promotional emails and newsletters about our services and special offers. You can opt-out of receiving these communications at any time.
**To Improve Our Site and Services:** To analyze usage data and feedback to improve the functionality and design of our site and services.
**To Prevent Fraud and Abuse:** To detect, prevent, and investigate fraud, security breaches, and other potential misuse of our site and services.
**To Comply with Legal Obligations:** To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We may disclose your information to the following third parties:
**Service Providers:** We share your information with third-party service providers who assist us in providing our services, such as hotels, airlines, tour operators, transportation companies, payment processors, and marketing agencies. These service providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
**Business Partners:** We may share your information with our business partners who offer complementary products or services that may be of interest to you.
**Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process, or if we believe that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
**Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
Using secure server technology to encrypt your information during transmission.
Storing your information on secure servers that are protected by firewalls and other security measures.
Limiting access to your information to authorized personnel only.
Regularly reviewing our security procedures and implementing updates as needed.
Data Retention
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Rights
You have the following rights regarding your information:
**Access:** You have the right to access the information we hold about you.
**Rectification:** You have the right to correct any inaccurate or incomplete information we hold about you.
**Erasure:** You have the right to request that we delete your information.
**Restriction of Processing:** You have the right to restrict the processing of your information.
**Data Portability:** You have the right to receive your information in a portable format.
**Objection:** You have the right to object to the processing of your information.
To exercise these rights, please contact us at:
Coastal Escapes USA
7 Seafarer's Way, Suite 200,
San Diego, California, 92101
United States
You also have the right to lodge a complaint with a data protection authority if you believe that we have violated your privacy rights.
International Data Transfers
Your information may be transferred to and processed in countries outside of your country of residence, including the United States, which may have different data protection laws than your country. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect information about your browsing activity on our site. You can control the use of cookies through your browser settings.
Children's Privacy
Our site and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete the information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site and services after the effective date constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Coastal Escapes USA
7 Seafarer's Way, Suite 200,
San Diego, California, 92101
United States
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